THE CUSTOMER

What ever happened to "THE CUSTOMER IS ALWAYS RIGHT" ??? I have spent the last hour trying to talk with the representatives at one of the major mortgage companies about my loan. Several times I was disconnected, when I did get through the reps were rude and kept challenging me saying I was in error, (of course they could not be wrong). I was trying so hard to be polite, even had my fake voice on for the occassion, lol. It soon became an event and it was so comical I was drawing a crowd! Company had stopped by for a quick moment but after hearing my phone conversations had to stay to hear the outcome. After an hour I hit pay dirt and finally was connected to somone who admitted I was right. WOW!! Well just glad I am not in foreclosure, you can imagine how a letter like that can ruin your day, especially when you think your doing o.k. Can anybody out there relate?